Challenge

Brady needed to transform complex purchase and product data into a clear, digestible experience for customers.

Their existing reporting tools were difficult to navigate, limiting transparency and customer satisfaction.

Designed a data visualisation framework to present real-time purchase and usage insights in a clear, intuitive format.

Simplified the user interface to help customers easily track orders, consumption, and key performance metrics.

Enabled self-service access to personalised dashboards, improving engagement and reducing support dependency.

Results

• Enhanced customer understanding of purchase and performance data
• Increased customer satisfaction and engagement through clarity and accessibility
• Reduced service requests thanks to self-service visibility and real-time updates

Take complex customer purchase data and present it in a way that makes it easy for customers to digest and track their purchases or key real-time data.